Privacy & Cookie Policy

Updated: 1 November 2025

1. Introduction

This Privacy & Cookie Policy explains how Marlowe & Hayes (“we”, “our”, “us”) collect, use, and protect personal data when you visit our website or use our real estate services.

Marlowe & Hayes is the trading name of Kai Alexander Gunzel, registered as a self-employed professional (Autónomo) in Spain under tax identification number ES Y0801139V.

We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

2. Data Controller

Data Controller:
Kai Alexander Gunzel (Marlowe & Hayes)
NIF: ES Y0801139V
Business Address: Conjunto Lomas del Golf II Fase, Number 9, Rincon de la Victoria, Spain.
Email: info@marlowehayes.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact information: name, email address, phone number, postal address
Property-related details: information provided when making or responding to property listings or enquiries
Financial and transactional data: where relevant to property sales or rentals
Technical data: IP address, browser type, and device information collected automatically
Cookies and analytics data: to understand how visitors use our website
Any other data voluntarily provided through contact forms, email, or telephone.

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

Purpose	Legal Basis
Responding to property or service enquiries	Performance of a contract or pre-contractual steps
Managing real estate listings, viewings, and transactions	Performance of a contract
Fulfilling legal and tax obligations under Spanish law	Legal obligation
Maintaining client records and communications	Legitimate interest
Sending relevant updates or property marketing (if you consent)	Consent
Improving our website and services	Legitimate interest

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above and to comply with legal, tax, or accounting requirements.

When personal data is no longer required, it will be securely deleted or anonymised.

6. Data Sharing

We may share personal data with:

Professional service providers, such as legal, notarial, or financial advisers involved in property transactions
Technology and infrastructure providers, such as web hosting, analytics, or email platforms
Public authorities, when required by law (for example, the Spanish Tax Agency or law enforcement)

We do not sell or rent personal data to third parties.
Any transfer of data outside the European Economic Area (EEA) will be carried out with adequate safeguards in compliance with GDPR Articles 44–49.

7. Your Rights

Under the GDPR and the LOPDGDD, you have the following rights:

Access: to obtain confirmation and a copy of your personal data
Rectification: to correct inaccurate or incomplete data
Erasure (“right to be forgotten”): to request deletion of your data when legally permissible
Restriction: to request limits on processing under certain conditions
Portability: to receive your data in a structured, machine-readable format
Objection: to object to data processing, particularly for marketing purposes
Withdraw consent: at any time, where processing is based on consent

To exercise these rights, please contact us at [insert contact email] with proof of identity.

If you believe your data protection rights have been infringed, you may file a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss.

While we take every precaution, no online data transmission is completely secure, and you acknowledge that you share information at your own risk.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us improve website performance, analyse usage, and enhance your browsing experience.

9.2 Types of Cookies We Use

Essential cookies: required for basic website operation and security
Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics)
Functional cookies: remember user preferences and settings
Marketing cookies: may be used to display relevant property listings or promotions

9.3 Managing Cookies

When you first visit our website, you will be asked to accept or manage your cookie preferences.

You can also manage or disable cookies directly through your browser settings.

If you disable cookies, some parts of the website may not function correctly.

10. Marketing Communications

If you have provided consent, we may send you occasional emails or messages regarding properties or services that may be of interest.

You can withdraw consent or unsubscribe at any time by clicking the “unsubscribe” link in the message or by contacting us directly.

11. Policy Updates

We may update this Privacy & Cookie Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on our website, with the effective date clearly shown at the top of the page.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy & Cookie Policy, please contact:

Marlowe & Hayes
Kai Alexander Gunzel
NIF: ES Y0801139V
Av. Séneca 34, San Sebastián de los Reyes, Madrid, Spain
Email: info@marlowehayes.com